We want to hear from you!

Hume Riverina Community Legal Service aims to provide client-centred service.

HRCLS seeks to provide respectful, considerate services but if we haven’t, we would like to know about it.

We appreciate feedback and would be happy to hear about your experience, positive or negative.

To do this please complete the Feedback, Suggestions & Complaints form below and your feedback will be reviewed by a senior staff member who will act in accordance with the Client Satisfaction and Managing Complaints Policy.

If you would like to lodge a complaint about HRCLS you are able to contact the Victorian Legal Services Board + Commissioner at Contact us | VLSBC or consumerenquiry@lsbc.vic.gov.au or 03 9679 8001.

If you are a victim of crime and would like to lodge a complaint about HRCLS you are able to contact the Victims of Crime Commissioner at Making a complaint | Victims of Crime Commissioner or enquiries@vocc.vic.gov.au or 1800 010 017.

HRCLS Feedback, Suggestions and Complaints Form

    You do not have to tell us your name, however, if you would like a Manager to follow up on your feedback, suggestion or complaint, please provide your name and contact details below:

    Thank you for completing this form. This will now be passed onto a Senior Staff and you will be contacted (if your details were provided above) within 21 days to discuss further.

    Hume Riverina Community Legal Service has a Client Satisfaction and Managing Complaints Policy. If you would to see a copy of the policy, please contact our office on 1800 918 377.