Victoria
Advice, factsheets, and support for renters on rights, eviction, rent increases, repairs and also includes a live chat function.
Official rules, forms, and processes for renting, bonds, disputes and landlord/tenant responsibilities including minimum standards.
Provides free legal help for renters dealing with problems like repairs, bond claims and eviction notices.
Self-help tool for renters in Victoria facing family violence.
A practical resource to help renters experiencing family violence understand their rights and take action to stay safe in their housing or end a tenancy.
A short video guide that explains what to expect when attending a tenancy hearing at VCAT and how to prepare.
A free self-help tool that helps renters in Victoria generate letters to landlords about issues like repairs, rent increases, and ending a lease.
Information on available government support including concessions, hardship payments, rent relief, and access to financial advice and counselling.
A plain-language guide explaining recent rental law changes in Victoria and how they affect renters’ rights and responsibilities.
Accessible resources in multiple languages to help renters understand their rights, responsibilities, and how to navigate common tenancy issues.
NSW
Official rules, forms, and processes for renting, bonds, disputes and landlord/tenant responsibilities.
Tenancy advice and advocacy to help renters understand their rights, resolve issues with landlords, and navigate disputes including representation at the tribunal
HELP WITH MORTGAGE STRESS
A free service providing legal, financial counselling and social work support to help people manage mortgage stress, negotiate with lenders, and stay in their homes where possible.
Tip: If you’re having trouble with mortgage repayments, contact your lender early and ask to speak to their hardship team – you may be able to reduce, pause or restructure your repayments through a hardship arrangement, and it’s usually easier to set this up before you fall behind.
HELP WITH BILLS AND COST OF LIVING RELATED TO HOUSING
Information on Victorian government support including rent relief, concessions, hardship payments and links to financial advice and counselling.
Information on grants, loans and rental subsidies (like Rent Start, Rent Choice and Bond Assistance) to help people start or maintain a private rental tenancy.
A free, confidential service that connects you with financial counsellors who can help with bills, debt, and negotiating payment plans.
A free local service that supports people to manage debt, deal with creditors, and stabilise their financial situation.
Provides free and confidential financial counselling, information and advocacy to support people experiencing financial stress to manage debt, bills and improve their financial wellbeing.
Victorian programs to help households reduce energy costs, compare providers, and access one-off support payments where available.
Support for eligible NSW households to help pay energy bills during short term financial hardship.
Tip: If you’re struggling to pay utility bills, contact your provider early – most offer payment plans or hardship programs, and it’s usually easier to arrange support before falling behind on rent or mortgage payments.
RETIREMENT VILLAGES AND HOUSING FOR OLDER PEOPLE
Information for retirement village residents about their rights, responsibilities, village rules, how to resolve disputes.
Support, advocacy and advice for older people experiencing or at risk of housing stress, including help to find safe, secure and affordable housing.
